Frequently Asked Questions
- Using this Web site
- Volunteer Opportunities
- Nonprofit Partners
- About New York Cares
Using this Web Site
I don't have a username or password
To volunteer with New York Cares, you must first create an account and will be able to select your own Username and Password during this process. Learn more
I've forgotten my username and password
That's okay. Just click here to get a username and password reminder. Enter your email address and your username and password will be sent to you automatically. Please note, if the email address you originally registered is no longer active, call our Volunteer Relations department at 212-228-5000.
I am having trouble logging in.
Do I have to have an email address?
A valid email address is required in order to register online, as it will be used to send you important information about any volunteer projects or trainings you sign up for. Email accounts can be obtained free of charge from www.yahoo.com or www.hotmail.com. If you do not have regular access to the Internet, please call our Volunteer Relations team at 212-228-5000.
How do I update my contact information or password?
You can do this at any time by logging in, selecting "My Profile" at the top of the page, and choosing the appropriate field. Once you have made your changes, be sure to click “Update All Information” or your changes will not be saved.
I'm on your mailing list, why don't I receive e-mails?
The spam filter on your email account may automatically route e-mails sent from New York Cares to your junk or bulk mail folder or even delete them. Please configure your e-mail account to allow you to receive messages from nycares.org.
How do I update my mailing preferences?
Log in, and then select "My Profile" from the menu bar at the top of any page. Update your mailing preferences and then click “Update All Information.”
I would like to subscribe or unsubscribe from New York Cares News.
If you have a New York Cares account, please log in and visit your "My Profile" page to edit your mailing preferences. Otherwise, visit www.nycares.org/users/subscribe.php to subscribe or www.nycares.org/users/unsubscribe.php to unsubscribe.
Who do I contact for help using the New York Cares website?
If you have any questions or need further assistance on using this website, please e-mail our Volunteer Relations team at nycares@nycares.org or call 212-228-5000.
Volunteer Opportunities
What kinds of projects does New York Cares offer?
We offer or provide referrals to thousands of volunteer opportunities throughout the five boroughs, ranging from one-time special events to those requiring a more significant commitment. We work with over 850 nonprofit organizations, and our opportunities span every area from at-risk youth to at-risk animals, the environment to the arts. There really is something for everyone. Learn more
How much time do I have to commit?
It's entirely up to you! Our goal is to make volunteering easy for everyone, regardless of how busy your schedule is. Our projects offer varying commitment levels, so you can volunteer as much or as little as you like.
How old do I have to be?
Volunteers must be at least 18 years old to volunteer on New York Cares calendar projects. However, select projects are Family Friendly. Learn more about Youth Service Opportunities.
How do I sign-up for projects?
Once you have attended orientation, you can visit our Search Projects page and sign-up online.
What is a Team Leader?
Each project has a person who is responsible for managing the project. In most cases, Team Leaders are volunteers who took the extra step to help make our programs possible. Team Leaders may also be representatives from the nonprofit organization hosting the event. Learn more
Who should I contact if I have questions about a project?
The Team Leader should be more than happy to answer any questions you may have. When you sign up, you will receive an automatic email with the Team Leader’s contact information.
Can I bring other people with me to a project?
No. All volunteers must have attended a New York Cares orientation and must register individually for each project they wish to attend.
How do I remove myself from a project I can no longer attend?
Log in, click on "My Projects" and then "De-register." Please do this as early as possible so that another volunteer has the opportunity to take your place.
I'm having problems signing up for projects.
Please make sure that you have logged in. If you have not attended orientation, you will have to do so before you are able to sign up for projects. If you have attended orientation, are logged in, and the project has slots available, simply click “Sign Up.” If you are still having problems, please contact our Volunteer Relations Team at nycares@nycares.org or 212-228-5000.
Can New York Cares verify my hours for school, court or other requirements?
New York Cares is only able to verify hours for projects completed as part of our Calendar Projects Program or Annual Events (hours completed through Community Grapevine projects cannot be verified by New York Cares). You can print a list of your volunteer hours by logging in, selecting “My Projects” then clicking “Project History.” If required, formal letters of verification can be prepared with 7-10 days notice. To request verification of hours, please contact our Volunteer Relations Team at nycares@nycares.org or 212-228-5000.
What if I have an idea for a new project?
Tell us about it! We’re always looking for new projects and people to lead them. Email us at nycares@nycares.org.
Nonprofit Partners
What type of nonprofits do you serve?
New York Cares works with over 850 nonprofits throughout the five boroughs. View partners
How can my organization list our volunteer needs on your site?
There are a number of ways that organizations can help meet their volunteer needs through New York Cares. Learn more
About New York Cares
How can I learn more about New York Cares?
Learn more about our mission, vision, story and much more in the About Us section of our website.
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