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In order to maintain the high standard of volunteer service that our partner agencies deserve, create a safe environment for the clients we serve, and provide a positive experience for you, New York Cares expects our volunteers to comply with the following policies and procedures. If you have any questions or concerns please contact New York Cares' Director of Volunteer Relations at 212-228-5000.
 Download a PDF version of our Policies & Guidelines.
Getting Started
- All volunteers must attend a New Volunteer Orientation in order to sign up for New York Cares' monthly Calendar Projects.
- New York Cares asks volunteers to comply with the following Project
sign-up procedures:
- Volunteers must sign up for Projects using New York Cares' Web site, or by contacting the Team Leader in advance of the scheduled Project. (Team Leaders are listed in our print calendar and on the Web site).
- Volunteers need to perform the activities as they are
described in the calendar or web site and as instructed by the
Team Leader.
- If volunteers need to cancel their scheduled participation
on a Project, they should promptly de-register on New York Cares'
Web site or contact the Team Leader.
- Volunteers cannot bring guests on a Project unless the Team
Leader has given prior approval or the additional volunteer has
already attended a New York Cares orientation.
- Volunteers should arrive on time for the Project and stay for the
duration of the Project, including any time necessary for clean-up.
Volunteers must promptly leave the site at the conclusion of the
Project.
Expectations of Volunteers during Projects
- Volunteers must maintain the confidentiality of all privileged
information to which they are exposed as a volunteer, regardless of
the subject matter of such confidential information.
- Volunteers may not use their participation in New York Cares projects to promote partisan politics, religious matters, or other affiliations outside of New York Cares.
- Volunteers must never be alone with a client or wander
away from the group.
- New York Cares asks that volunteers serve to the best of their
abilities, and in a respectful, professional, and cooperative manner
while on a Project.
- While on a Project, volunteers must not engage in the following:
- Discriminatory or racist statements or behaviors.
- Sexual harassment, for example, jokes, innuendos, insults,
sexist remarks, the display of derogatory or pornographic
pictures, leering, touching, or kissing.
- The use of any alcohol or illegal drugs.
- Any unlawful or inappropriate activity.
- Volunteers shall not interact with any client outside of a Project
on behalf of New York Cares.
Volunteer Dismissal
New York Cares, in its sole discretion, reserves the right to reassign or
dismiss volunteers when such action is in the best interest of the volunteer,
New York Cares, the Project, the client and/or our Project Partner.
Reasons for dismissal may include, but are not limited to:
- Refusal to attend orientation or other required training.
- Refusal to give suitable references or disclose past convictions
for crimes.
- Excessive absenteeism, sporadic attendance, and lateness.
- Disclosure of confidential information.
- The use of alcohol or other inappropriate substances while on a project.
- Involvement in any illegal activities.
- Failure to adhere to any of New York Cares' Policies.
- Any inappropriate behavior.
Volunteer Feedback
If a volunteer has any Project-related concerns, questions about appropriate
behavior on a Project, or complaints regarding inappropriate behavior by
another volunteer, the client, the Project Partner, or New York Cares' staff,
they should talk with the Team Leader immediately. If a volunteer is unable
to speak with the Team Leader, or has a complaint concerning the Team Leader,
he/she should contact the Director of Volunteer Relations at New York Cares
at 212-228-5000.
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