Bring a cheerful attitude to the day. Instead of focusing on aging issues (immobility, illness, or frailty) focus on having a positive interaction with the seniors.
Be patient. Take your time communicating and try to use the senior's name frequently. Seniors may not move or talk as fast as they have in the past, so making eye contact, speaking clearly at a moderate level and maintaining a calm, positive attitude will help establish a pleasant atmosphere for interaction.
Be a great listener. Encourage the senior to talk about their past. Topics such as families, work experiences and growing up years are often easier for seniors to remember since in many cases their long-term memories are clearer than their short-term memories.
Communicate in a variety of ways. Remember that spending time with seniors is what is important. Even if the senior is having trouble communicating verbally, show them you care by using non-verbal communication. The companionship and the impact of the volunteer's company are what really matter.
If you don't understand - respond with a neutral comment or compliment, and don't panic if the senior becomes confused with the activity or conversation.
Alzheimer's / Dementia Seniors living with Alzheimer's and dementia sometimes need some extra attention and patience. When working with these populations please keep in mind:
Avoid criticizing, correcting and arguing.
If the person uses the wrong word or cannot find a word, try guessing the right one.
Look for the feelings behind the words; sometimes the emotions being expressed are more important than what is being said.
Always approach the person from the front and tell the person who you are.
Call the person by name, it helps orient them and gets their attention.
Use short, simple words and sentences. Talk slowly and clearly.
Ask one question at a time.
Repeat information and questions. If the person doesn't respond, wait a moment, and then ask again.
Avoid quizzing. Reminiscing can be healthy, but avoid asking, "Do you remember when...?"
Give simple explanations. Avoid using logic and reason at great length. Give a complete response in a clear and concise way.
Wheelchair Hints
When listening to a person in a wheelchair, try to stay at their eye level. Pull up a chair and sit for an extended conversation.
If the senior is capable of wheeling their own chair, allow and encourage them to do so.
Ask them if they are ready to go before you move the chair, and remind them where you are going. Before you move a wheelchair, make sure that:
The senior's arms are placed inside the armrests and feet are securely placed on the wheelchair's foot pedals.
The senior's clothing will not drag on the floor or get caught in the wheels.
The hand brakes are in the unlocked position.
If you are bringing a senior in a wheelchair onto an elevator, be sure to back the wheelchair into the elevator to avoid catching the smaller front wheels in the gap.
Bring a cheerful attitude to the day. Instead of focusing on aging issues (immobility, illness, or frailty) focus on having a positive interaction with the seniors.
